Shipping & Returns

Shipping Policy

We offer FREE SHIPPING in the United States.  Orders for all in-stock merchandise are processed within 24 hours. Items being shipped by STANDARD delivery methods should be received within 3-5 days. If you have chosen EXPRESS delivery, you should receive your item within 1-3 days. (The transit time begins the first full shipping day after the package leaves our facility.) Some specialty items may require additional delivery time.

 

Orders ship to any street address in the United States, including Alaska and Hawaii.

We ship orders via UPS, FedEx and United States Postal Service. MyZENHome does not ship to PO Boxes or APO addresses.

Return & Exchange Policy

We stand behind our products, however we realize that sometimes you may want to return an order. Merchandise ordered in the United States (including Alaska & Hawaii) can be returned for any reason within 30 days of receipt. You will receive a full refund including purchase amount, tax and any handling fees. The credit will be applied to your original method of payment. Please review the detailed return instructions on your printed order summary.

 

Cancelling Online Orders

In order to guarantee the fastest delivery time orders are processed within 24 hours.  Please keep in mind if your order is processed, our Customer Service department will be unable to cancel your order. However, if you decide you do not want the merchandise you ordered you may return it to MyZENHome within 30 days of receipt and receive a full refund of your total purchase price.

 

Payment, Pricing & Promotions

We accept all major credit cards including Visa, MasterCard, Discover Network, American Express and Diner's Club. Please be sure to provide your exact billing name & address - the name & address your credit card provider has on file for you, when ordering. Incorrect information may cause a delay in processing your order.

 

Sales tax is applied to all orders shipped required by law to collect and submit sales tax in these states in which we are deemed to have a physical presence. The sales tax displayed online is only an estimate. Your actual sales tax will be calculated when your order is processed and will be displayed correctly on your Packing Slip.

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