Customer Care

Privacy & Security

We know you care how information about you is used and shared, and we're not in the business of selling customer information.  Please read our private policy page for full details.

Cancelling Online Orders

In order to guarantee the fastest delivery time orders are processed within 24 hours.  Please keep in mind if your order is processed, our Customer Service department will be unable to cancel your order. However, if you decide you do not want the merchandise you ordered you may return it to MyZENHome within 30 days of receipt and receive a full refund of your total purchase price.


Payment, Pricing & Promotions

We accept all major credit cards including Visa, MasterCard, Discover Network, American Express and Diner's Club. Please be sure to provide your exact billing name & address - the name & address your credit card provider has on file for you, when ordering. Incorrect information may cause a delay in processing your order.


We apologize for any inconvenience but we are unable to accept cash, checks or money orders.


Sales tax is applied to all orders shipped required by law to collect and submit sales tax in these states in which we are deemed to have a physical presence. The sales tax displayed online is only an estimate. Your actual sales tax will be calculated when your order is processed and will be displayed correctly on your Packing Slip.

Privacy & Safety

By using this website you are deemed to have read and agreed to the following terms and conditions:


Privacy Statement
We are committed to protecting your privacy. My Zen Home does not sell, loan, rent, trade or give any personal information concerning our Clients and their respective client records to any third parties.  All personal information gathered on our website is regarded as private and confidential and will never be shared with another third party organization unless legally required to do so by the appropriate authorities. 


Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.


Links from this website 
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Copyright Notice 
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.



Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

Wholesale Inquiries

Thank you for your interest in reselling MyZENHome products. 

Our wholesale application is open to all retailers with a resellers tax identification number * (more info below).

 This discount is only for items that are purchased for licensed re-sale, and is not for personal use. If we find that you are purchasing items at wholesale pricing for your own use, we may terminate your wholesale account.

Email a copy of your business name & address, contact name and email address, reseller’s license and also your business license to  Wait for an email from MyZENHome, confirming that your application has been approved.  As your application is manually reviewed by a team member, please give us 1-2 business days to approve and set up your account.

Wholesale prices and minimum order:

  • Minimum order quantity of 10

  • Shipping rates DO apply to Wholesale orders.

  • Wholesale prices are not for personal use.

  • Wholesale prices are only for products that will be sold at retail with sales tax.  Like all companies who sell at wholesale we do not charge sales tax because it is expected that the wholesale member will collect sales tax from their customers when they resell our product.

Payment Methods

- Credit / Debit Cards

- Offline Payments


Products on our site have different warranties depending on the manufacturer.  Here are the following warranties available:

  • Lovinflame Products:  Includes manufacturer's 1-year Warranty for the whole unit and 5-Year Warranty on the stainless steel wick.  Our products are guaranteed to operate under proper care and usage with our Lovinflame Fuel.  Certain Restrictions apply.

  • CDS Lighting Products:  Warranty Information & Customer Returns

  • My Zen Home Collections:

    • Floor Living Cushions:  30-day ​

    • Lamps & Lighting:  60-day

    • Teak Furniture:  90-day

    • Kenchuto Trays:  30-day

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